Terms and conditions.

These terms govern work carried out by Proline Auto ("we", "us", "our") at Great Grove Farm, Ottershaw, Chertsey, KT16 0HT. By instructing us to inspect, diagnose, service, or repair a vehicle, you ("the customer", "you") agree to these terms.

All quotes are given in writing on the basis of an initial inspection or the information you have supplied. Where a fault cannot be fully assessed without further investigation (for example, internal engine, gearbox, or module faults), the quote will be marked as an estimate and may change once the cause is identified.

We will contact you for approval before carrying out any work not covered by the original quote. No additional charges will be added without your authorisation.

A diagnostic fee is charged for investigation work. The fee covers the time, equipment, and specialist software required to read fault codes, run live data, and trace the cause of a fault. It is payable whether or not you go on to authorise repairs.

Where you do authorise repairs, we may credit the diagnostic fee against the final invoice at our discretion. We will confirm the position in writing as part of the quote so there are no surprises.

We fit new OEM-quality, OE-equivalent, or genuine manufacturer parts as appropriate to the job and as agreed with you in writing. Where a customer supplies their own parts, we accept no liability for failure of those parts; labour-only charges still apply.

Refurbished, reconditioned, or used parts will only be fitted with your prior written agreement.

Payment is due in full on collection of the vehicle, by card, bank transfer, or cash. We reserve a lien on the vehicle until full payment has been received.

Vehicles left on site for more than 14 days after notification of completion may be subject to a storage charge.

Work carried out by us is backed in writing. If a fault we have repaired recurs as a direct result of our workmanship, we will put it right at no charge. This does not cover unrelated faults, normal wear, faults caused by parts supplied by the customer, or damage arising from continued use after a warning has been raised.

Any claim under this clause must be raised with us promptly and the vehicle returned to our workshop for inspection.

We take reasonable care of vehicles in our possession but accept no liability for loss or damage caused by events outside our control, including theft, fire, flood, or vandalism on the premises. We recommend you remove valuables before leaving the vehicle with us.

Where a road test is required, we will use a competent driver and follow the conditions of our motor trade insurance.

We do not exclude or limit our liability for death, personal injury, fraud, or any matter for which it would be unlawful to limit liability. Otherwise, our total liability for any one claim is limited to the value of the invoice for the work in question.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.

If you are unhappy with any aspect of our work, please contact us first at prolineauto77@gmail.com or on 07724 088512. We will respond within 5 working days and aim to resolve the matter promptly.

These terms are governed by the laws of England and Wales. Any dispute arising will be subject to the exclusive jurisdiction of the English courts.